Terms and conditions General conditions of sale (Last update: 13/05/2021)

Premises These General Conditions of Sale regulate the purchase, by electronic means or by telephone, of the products presented on the website www.nostrale.eu, managed by Nostrale with registered office in Via G. Ungaretti, 23 Abbiategrasso MI (ITALY) at the Business Register of Milan, Tax Code and VAT number: 010613710960 These General Conditions of Sale are an integral and essential part of the purchase contract for any product.

These General Conditions of Sale exclusively regulate the offer, transmission, acceptance, shipment, purchase methods and the right of withdrawal of purchase orders for products on the website www.nostrale.eu between users and Nostrale company. These General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Nostrale, which are present on the nostrale.eu site via hyperlinks, links or banners. Before purchasing products and services from subjects other than Nostrale, we recommend that you carefully check the conditions of sale, because Nostrale is not responsible for the provision of services by third parties or for the conclusion of contracts between the users of our website. eu and third parties. For any doubts, please contact us directly by sending us an e-mail at info@nostrale.eu

Consumers will benefit from all the protections provided in the event of the conclusion of distance contracts pursuant to Title III, Section II, of Legislative Decree 6 September 2005, n. 206 ("Consumer Code" art. 128 et seq.), As well as all the further protections mandatorily provided, in favor of Consumers, by the Consumer Code itself and by any other applicable law.

European Dispute Platform: Pursuant to the European Union Regulation no. 524/2013, it is necessary to inform the Consumer of his right to appeal to the European Dispute Resolution Body, as an alternative to the ordinary judicial bodies. Consumers resident in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr Nostrale customer service is available for information, complaints and disputes: from Monday to Friday (10-13 and 14-17 ) E-mail: info@nostrale.eu or by phone at +39/3898726263

- Information and guarantees on the products for sale The products for sale on the site www.nostrale.eu are usually in stock at the time of the order. Having said this, the actual availability of a product is however only indicative, depending among other things on the number and extent of orders placed by customers in the very short term. Orders may therefore be subject to quantity limitations and the products are offered within the limits of actual stock availability. In case of lack of one or more products, it will be promptly communicated by Nostrale, which reserves the right to propose to the Customer to modify the order made or to cancel it, returning in the latter case any amount paid by the Customer in the immediately following days. and in any case within a maximum period of 14 days from the date of payment.

- Guarantees:

While taking into account the food nature of the products sold, it should be noted that they are covered by the legal guarantee of conformity pursuant to articles 128 and following of the Consumer Code, for which the seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods. In the event of a lack of conformity, the consumer has the right, at his choice and provided that the nature of the product allows it, to restore, without charge, the conformity of the goods by repair or replacement, or to an adequate reduction in the price or to the resolution of the contract. As for expiries and storage methods, refer to what is indicated in the product sheet of the site and on the relative packaging. The products offered for sale are guaranteed by the respective manufacturers in accordance with the law. Nostrale provides its distributor warranty in accordance with the law and is not liable for damage caused by the improper use of the products purchased as well as by the incompatibility of the same with allergies, pathologies or other psychophysical conditions of the customer. Nostrale also guarantees that all products offered for sale comply with the Italian and European Union (EU) regulations applicable to them. For any assistance need you can contact us by e-mail info@nostrale.eu

- Returns and refunds Right of withdrawal:

Information for the buyer. 52 and following of Legislative Decree no. 206 of 06/09/2005 (Consumer Code) as amended by Legislative Decree no. 21/2014 This decree provides for the possibility for the purchaser to exercise the RIGHT OF WITHDRAWAL. In particular, anyone who purchases a product, and remains dissatisfied with the purchase, has the right to report the lack of conformity by sending an e-mail to: info@nostrale.eu, indicating the defects and faults found. The customer can exercise the right of withdrawal within 14 days from the date of receipt of the goods by registered letter with return receipt or email in which he expresses this right. The right of withdrawal is instead excluded pursuant to art. 59 Consumer Code for the purchase of goods made to measure or customized according to the specific requests of the customer or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The right of withdrawal also lapses in the case of the lack of the original packaging, the absence of integral elements of the product or in the case of its damage. The costs for returning the goods will be charged to the customer. The reimbursement of the order will take place within 14 days of receipt of the goods by bank transfer. Contacts: Business name: Nostrale Email: info@nostrale.eu Telephone: 3898726263 Address: Via G. Ungaretti, 23 Country: Italy City: Abbiategrasso Zip code: 20081

- Price and shipping costs:

The prices of the products published in the "Shop" section of the site include VAT, but do not include any taxes, duties and taxes applicable in the country of destination of the Products (where this is different from Italy), which will be charged to the Customer. Therefore, Nostrale reserves the right to change the prices of the products shown on the site at any time. However, any changes to product prices will not be effective for customers who have already placed an order. The price for the purchase of the products includes shipping costs, which will be visible or communicated separately. Furthermore, Nostrale reserves the right to change the shipping costs of the products listed on the site at any time. However, any changes to the shipping costs of products will not be effective for Customers who have already forwarded an Order. Nostrale carries out home delivery via traceable express courier. Orders placed are processed within 2 working days of their receipt. EXPRESS DELIVERY IN ITALY 24-48h: by DHL or UPS UPS SAVER DELIVERY IN EUROPE 48-96h: by DHL or UPS courier The exact cost of shipping will be calculated by the system in real time based on the total weight of the products purchased.

- Invoicing:

Invoices will be issued exclusively in electronic format and only for each order of the Customer who has entered his tax code and has explicitly requested it. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue, except in the case of an error or omission attributable to Nostrale. When placing the order, it is necessary to indicate whether the shipping address is different from the billing address and possibly the name of a delegate to receive the Products. In the event that the Customer chooses not to enter their tax code or VAT number, Nostrale will not issue an invoice, nor will it certify the payment by issuing a receipt or receipt pursuant to art. 22, paragraph 1 of Presidential Decree 633/72 and art. 2, lett. oo) Presidential Decree 696/96.

Payment methods:

The accepted payment methods are: all credit cards of the VISA, MASTERCARD and Paypal circuit. The invoice is issued only on request. Sale regulated by the laws concerning mail order. Article 22 of Presidential Decree 633/1972 ("Retail trade and similar activities") provides that the issuance of the invoice is not mandatory - if not requested by the customer - for certain operations, strictly indicated in the first paragraph, including the so-called mail order sales are included. For mail order sales, exemption from the certification of payments is also envisaged, by means of a receipt or tax receipt pursuant to art. 22, paragraph 1 of Presidential Decree 633/72 and art. 2, lett. oo) Presidential Decree 696/96.

Privacy Policy / Personal Data Protection:

The processing of personal data of Customers by Nostrale will be carried out in compliance with fundamental rights and freedoms, as well as the dignity of the interested parties, with particular reference to confidentiality, personal identity and the right to protection of personal data, in accordance with the provisions of the Privacy Code and the contents of the Information made available to Customers in the footer section of the nostrale.eu website. For any further information on our Privacy Policy, it is possible to send requests to our e-mail address info@nostrale.eu